Customer Service and Frequently Asked Questions
Answers to many of our most frequently asked questions can be found below. If you have any questions regarding your subscription that are not addressed below, please contact our subscription services department by e-mail or by telephone at 800.660.0906.
• For questions regarding our line of Dog Is My Co-Pilot products and books, including goodie bags and books, DogJoy, Dog Is My Co-Pilot or Howl go to our store, e-mail or call 877.227.5639.
• For questions regarding The Bark's Digital Magazine, please go here.
Q: How do I subscribe to The Bark?
A: Click here to order online or call our subscription customer service toll-free at 800.660.0906. Canada & International subscribers order online. Subscription orders can also be mailed to The Bark, 2810 Eighth St. Berkeley, CA 94710.
Q: When will I receive my first issue?
A: US subscribers, please allow 6 to 8 weeks for delivery of your first copy of The Bark.
Q: How much does a subscription cost?
A. The basic annual rate for The Bark is $18 for 4 issues. For Canada the rate is an additional $10 per year for postage (payable in United States funds or by a credit card drawn on a United States bank), and for all other countries, the rate is an additional $20 per year (payable in United States funds or by a credit card drawn on a United States bank). A two-year subscription is $30 for 8 issues; and the Best Buy, three-year subscription is $40 for 12 issues.
Q: How do I give a Bark gift subscription?
A: Click here to order gift subscriptions online or call our subscription services at 800.660.0906. Gift subscription orders can also be mailed to The Bark, 2810 Eighth St., Berkeley, CA 94710 (An order form is not necessary, just drop us a note that includes the gift recipients information as well as your own.)
CHANGE OF ADDRESS
Q: How do I change my mailing address?
A: You can change your address online, by emailing us or by calling subscription services, 800.660.0906. Please contact us at least 3-5 weeks before you need the change to take effect. Note that the post office does not forward The Bark. If you registered your change of address with the post office, they will send us your Bark magazine cover with your new address (they will discard the rest of the magazine). This is not only very costly to us and wasteful but it delays your receipt of the current issue.
Q: I receive duplicate copies. What should I do?
A: Please call our subscription customer service at 510.704.0827 from outside the United States, or e-mail us.
Q: How do I renew my subscription?
A: Click here to renew online or call our subscription customer service at 800.660.0906.
Q: Why do I continue to receive bills after I have paid for my subscription?
A: Occasionally your payment and our invoice cross in the mail. If you continue to receive bills more than four weeks after your payment was sent, please let us know so that we can make sure that your account has been properly credited.
Q: Can I pay my invoice online?
A: Yes, you can pay online through your account.
Q: What if I received a damaged issue?
A: E-mail us or call our subscription services, 800.660.0906. If the issue you are looking for is sold out we will extend your subscription to replace the damaged issue.
LATE OR MISSED ISSUES
Q: What if my issue arrives late?
A: The Bark comes out 4 times a year in mid February, May, August and November. If you see Bark on the newsstand and have not yet received your copy, it's probably on its way to you. You will typically receive the issue on the 10th to the 14th of the month.
Q: What if I have missed an issue?
A: We may have an incorrect address on file or we may have not received your invoice payment or renewal request. To correct this, please e-mail us so we can we check the details of your subscription and send you the missing issue. If the issue you are looking for is sold out we'll extend your subscription to replace the missed issue. If the issue you missed is a back issue, we can extend your subscription. We do not send replacements of back issues.
Q: How do I find out my account number or when my subscription expires?
A: On your magazine’s mailing label you can fine your 8 digit account number appears above your name / address. The date of your final issue is to the right of your name / address. You can also check your account online.
Q: Can I check the status of my subscription online?
A: Yes, you can check your account status online.
Q: I don't want my name made available to other companies. What should I do?
A: E-mail us or call our subscription services, 800.660.0906.
Q: If I cancel my subscription, will I get my money back?
A: Absolutely. If you are ever dissatisfied with The Bark, let us know. We will refund for all un-mailed issues. Please call us, e-mail us, or simply write cancel on your invoice and mail it back to us.