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Karen B. London
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Apology to Girl, Service Dog Kicked Out of Store
Company also to give charitable donation
Alison and Levi

When 9-year-old Alison Ainsworth, who is autistic, and her service dog Levi were kicked out of an Edmonton Winners store the first time, the store responded with a $25 gift card. Asking her to leave because of her dog was against company policy. When the girl and her dog returned to the store months later to use that gift card, they were again told to get out.

This time, the store’s response was much bigger. Executives of the retail chain apologized and promised to educate each employee about the company policy, which is to allow service dogs into all of their stores. They also offered to donate $10,000 to a charity of Ainsworth’s choosing. Appropriately enough, the money will go towards training a service dog for another autistic child in Alberta.

The Ainsworths will not pursue a human rights complaint against the company as originally planned and hope that the incident and associated publicity will be beneficial in affecting attitudes about service dogs in the community.

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Karen B. London, PhD, is a Bark columnist and a Certified Applied Animal Behaviorist specializing in the evaluation and treatment of serious behavior problems in the domestic dog.

CBC photo

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Submitted by Denise | October 30 2011 |

Is this the first, or second apology?

Submitted by Karen London | October 31 2011 |

Denise, it's the first formal apology, and it occurred after the second time they were asked to leave the store. After the first time they were asked to leave, the response was to give them a $25 gift card, but as far as I know, that came with no formal apology

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