When 9-year-old Alison Ainsworth, who is autistic, and her service dog Levi were kicked out of an Edmonton Winners store the first time, the store responded with a $25 gift card. Asking her to leave because of her dog was against company policy. When the girl and her dog returned to the store months later to use that gift card, they were again told to get out.
This time, the store’s response was much bigger. Executives of the retail chain apologized and promised to educate each employee about the company policy, which is to allow service dogs into all of their stores. They also offered to donate $10,000 to a charity of Ainsworth’s choosing. Appropriately enough, the money will go towards training a service dog for another autistic child in Alberta.
The Ainsworths will not pursue a human rights complaint against the company as originally planned and hope that the incident and associated publicity will be beneficial in affecting attitudes about service dogs in the community.
Karen B. London, PhD, is a Certified Applied Animal Behaviorist and Certified Professional Dog Trainer whose clinical work over the last 17 years has focused on the evaluation and treatment of serious behavioral problems in dogs, especially aggression. Karen has been writing the behavior column for The Bark since 2012 and wrote The Bark’s training column and various other articles for eight years before that. She is an adjunct professor in the Department of Biological Sciences at Northern Arizona University, and teaches a tropical field biology course in Costa Rica. Karen writes an animal column, The London Zoo, which appear in The Arizona Daily Sun and is the author of five books on canine training and behavior. She is working on her next book, which she expects to be published in 2017.