“Seeing puppies in their new homes is a perfect example of being able to really help a client get a good start,” says Foster. “For example, people tend to over- or underestimate the size of the crate they need for their dog. Usually, it’s too big to be a good housebreaking tool or too small for an adult dog to be comfortable in for any length of time. With their dog right there, I can show them how to better size the crate. I can also see the placement of the crate and help them learn how to use it as a positive place by making it the dog’s ‘den,’ a happy and secure place to go, and not a punishment.”
She also demonstrates a variety of training techniques — among them, how to teach a puppy to give up chewing on that slipper in exchange for a more appropriate toy. “Typically, I sit right on the floor, which makes dogs more comfortable and lets puppies act like themselves,” says Foster. “The client can watch me, and I think that helps reinforce the recommendations better than just talking about them in an office.”
Healthy pets and people were also on Mary Glenn-Rhodes’ mind when she founded Mary’s House Cleaning Service in Tucson, Ariz., 20 years ago. After she survived cancer and a stroke, her doctor advised her to find a low-stress career. A neighbor suggested that she clean houses, but she didn’t take it seriously until she realized that there was a customer base who desperately needed her: those who lived with companion animals. Not only could they use help keeping up with the fur, dirt and accidents, they needed someone who loved animals, too.
Before her staff comes in with cleaning equipment, Glenn-Rhodes makes it a point to meet the pets, talk to them and give them treats. She feels it’s very important not to barge in on animals, but rather, to give them a chance to adjust to the change in routine and new people in their home. After a few visits, she says, dogs typically get excited as soon as her truck pulls up.
She has also created her own natural, pet-safe cleaning products using essential oils, which she feels are calming for both companion animals and their people. “I bring longevity to my clients’ pets because of what I use,” says Glenn- Rhodes. When a client loses a beloved pet, Glenn-Rhodes admits that she cries. She understands that pets are members of the family and is often asked to care for them when the client needs to be out of town.
It’s hard to live with dogs and not wonder about what affects their health and motivates their behavior. Sheila Saraceno and Kay Weber, both based in the Chicago area, could be thought of as sleuths who go to great lengths to help their clients find out the answers to these questions.
Saraceno opened Wagging Tails, a food, treat and toy delivery service, more than a year ago after being laid off from her job of 30 years. She first became interested in canine diet and its role in behavior and overall health when her late Golden Retriever, Casper, was plagued with mysterious gastrointestinal (GI) ailments. Searching for ways to help him motivated her to learn more about good canine nutrition.
After they lost Casper to bloat when he was five, she and her husband got another Golden Retriever, Timber, who also developed GI issues. “We took what we learned for Casper and applied it to Timber, but it wasn’t enough,” Saraceno recalls. “We kept learning, researching, adding holistic doctors to my list of remedies, and got him on the road to good health.
“A lot of dogs have GI issues and people don’t even recognize that they have them. Some think it’s okay for their dog’s stool to look like soft-serve all the time,” says Saraceno. “I educate people, give them the info they need to make good decisions, give them choices based on their circumstances and budget. Education is the key.”