Most of us are accustomed to taking our dogs for services, or handling routine maintenance tasks ourselves. But increasingly, daunting medical needs, complicated schedules and plain old compassion-based issues are creating a demand for a more retro approach: house calls.
Pat and Bob Engeman of Long Island, N.Y., doted on Riley, their small Shih Tzu/Maltese mix. When Riley was diagnosed with incurable transitional cell carcinoma (TCC), or bladder cancer, in 2009, they were determined to give him the best quality of life they could provide during the time he had left. However, the realities of what Riley needed on a daily basis were overwhelming.
“We had to give so many injections,” says Pat Engeman. “It was too emotional for us. We were afraid to do it wrong. He needed three a day when he first got home from the hospital. My husband was running home at lunchtime, then I would wait for him to come home after work. I thought, ‘This is crazy — someone should be able to come to the house.’”
After checking out options, Pat connected with Pet Home Health Agency, based in New York City. Owner Charlene Overcash had created the unique service when she realized that she could combine her love of pets with her long-time experience as a home-healthcare nurse. Today, her clients range from busy young professionals who can’t stay home to care for their convalescent pets to the elderly who are physically unable to tend to their pets’ medical needs. Further, Overcash provides veterinarians with a full report of each visit as well as assurance that their patients are receiving appropriate post-surgical treatment and/or rehabilitation.
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Overcash herself made the hour-long drive to the Engemans’ Long Island home to demonstrate proper techniques and to give the couple an emotional boost. After a few visits, a vet technician who also lived on Long Island was entrusted with Riley’s care. Slowly, as the Engemans grew more confident about caring for him, the professionals were able to reduce the number of visits, which also saved the Engemans money. Thanks to his in-home care, Riley made it to his 10th birthday in January 2010 (he was peacefully put to sleep in April 2010).
The Engemans were touched that Overcash and Rose, Riley’s main vet tech, stopped by with cookies and flowers after Riley’s passing. “People probably scratched their heads over why we put so much money into this dog even though we knew he wouldn’t survive. Overcash and Rose just take that extra step and personalize everything. They know he’s not just a dog. He had a good extra nine months.”
Heeding the Need
While in-home pet services are more popular than ever, small-animal veterinarian Christine Foster had to wrestle with the state of Virginia when she first proposed Companion Paws Mobile Veterinary Service 16 years ago. There were many fine animal hospitals in her area, but no one offered a full-service mobile vet option because state regulations required the surgery suite to be separate from the exam room.
As part of a traditional veterinary practice, she recognized that it was a struggle for many pet owners to come to the office. Elderly clients could not drive, parents of small children found it difficult to get everyone in the car for a trip to the vet, and people who owned multiple pets had to make multiple visits. Also, when it came to euthanasia, many people balked at bringing their beloved companion into a sterile office and sharing such a personal event with a lobby full of strangers.
“Now, when I do euthanasia, they just feel so much more comfortable because they’re home with their pet,” says Foster. “Many times their pet will be on a blanket in front of the fireplace with the whole family gathered around. They share pictures and say goodbye. Then I do the euthanasia. We talk afterward and they get to a point of feeling better about making that decision. It’s very peaceful to be allowed the dignity of saying goodbye to a pet at home.”
Foster has also noticed that some people are more comfortable talking to her in their home than in an exam room. They share stories, and sometimes the details clue her in to things that are affecting the animal.
“Seeing puppies in their new homes is a perfect example of being able to really help a client get a good start,” says Foster. “For example, people tend to over- or underestimate the size of the crate they need for their dog. Usually, it’s too big to be a good housebreaking tool or too small for an adult dog to be comfortable in for any length of time. With their dog right there, I can show them how to better size the crate. I can also see the placement of the crate and help them learn how to use it as a positive place by making it the dog’s ‘den,’ a happy and secure place to go, and not a punishment.”
She also demonstrates a variety of training techniques — among them, how to teach a puppy to give up chewing on that slipper in exchange for a more appropriate toy. “Typically, I sit right on the floor, which makes dogs more comfortable and lets puppies act like themselves,” says Foster. “The client can watch me, and I think that helps reinforce the recommendations better than just talking about them in an office.”
Healthy pets and people were also on Mary Glenn-Rhodes’ mind when she founded Mary’s House Cleaning Service in Tucson, Ariz., 20 years ago. After she survived cancer and a stroke, her doctor advised her to find a low-stress career. A neighbor suggested that she clean houses, but she didn’t take it seriously until she realized that there was a customer base who desperately needed her: those who lived with companion animals. Not only could they use help keeping up with the fur, dirt and accidents, they needed someone who loved animals, too.
Before her staff comes in with cleaning equipment, Glenn-Rhodes makes it a point to meet the pets, talk to them and give them treats. She feels it’s very important not to barge in on animals, but rather, to give them a chance to adjust to the change in routine and new people in their home. After a few visits, she says, dogs typically get excited as soon as her truck pulls up.
She has also created her own natural, pet-safe cleaning products using essential oils, which she feels are calming for both companion animals and their people. “I bring longevity to my clients’ pets because of what I use,” says Glenn- Rhodes. When a client loses a beloved pet, Glenn-Rhodes admits that she cries. She understands that pets are members of the family and is often asked to care for them when the client needs to be out of town.
It’s hard to live with dogs and not wonder about what affects their health and motivates their behavior. Sheila Saraceno and Kay Weber, both based in the Chicago area, could be thought of as sleuths who go to great lengths to help their clients find out the answers to these questions.
Saraceno opened Wagging Tails, a food, treat and toy delivery service, more than a year ago after being laid off from her job of 30 years. She first became interested in canine diet and its role in behavior and overall health when her late Golden Retriever, Casper, was plagued with mysterious gastrointestinal (GI) ailments. Searching for ways to help him motivated her to learn more about good canine nutrition.
After they lost Casper to bloat when he was five, she and her husband got another Golden Retriever, Timber, who also developed GI issues. “We took what we learned for Casper and applied it to Timber, but it wasn’t enough,” Saraceno recalls. “We kept learning, researching, adding holistic doctors to my list of remedies, and got him on the road to good health.
“A lot of dogs have GI issues and people don’t even recognize that they have them. Some think it’s okay for their dog’s stool to look like soft-serve all the time,” says Saraceno. “I educate people, give them the info they need to make good decisions, give them choices based on their circumstances and budget. Education is the key.”
Dogs suffering from age-related issues make up the largest part of her client base. As part of her service, she takes time to find products that will help improve the dogs’ quality of life and keep them free of pain. Others like the convenience factor of home delivery for everything from flea/tick preventatives and quality food and treats to toys and other must-have canine accessories. She says customers keep coming back because she cares about what happens to their dogs after they receive their home orders.
“When you go into a bigbox store to pick up dog food, no one ever questions what you do,” says Saraceno. “Someone at the counter will ask if you found everything you were looking for, but no one asks, ‘Does your dog like this food? Is he shedding excessively? How do his stools look?’ I talk about that all day long with my clients. I don’t want to just sell them food, I want to know how their dogs are doing.”
Animal behaviorist Kay Weber, who owns Kay-9 Petiquette, was also inspired by her dogs to make a career change. The former mechanical engineer was devastated when a friend decided to euthanize her three-yearold Labrador Retriever, Chelsea, after harsh training techniques used in the world of competitive obedience caused her to be dog-aggressive. Weber contacted renowned animal behaviorist and author (and Bark columnist) Patricia McConnell, PhD, for hwelp with Chelsea, but her friend declined to follow through.
When Weber’s Lab, Baker, presented with some ADD-like behavior, she again sought McConnell’s counsel, and with her help, Baker was transformed into a well-adjusted adult dog. Impressed, Weber went back to school and earned a master’s degree in psychology with a specialization in learning theory/animal behavior.
When Weber first goes to her client’s home, she observes and evaluates both the dog and the people. Ideally, all family members are present so they can share as much information about the problem behavior(s) as possible and learn how to be consistent in making changes.
“The dog is the easy part,” says Weber. “Trying to get the people to understand what’s going on, why it’s happening and how we can make it better is the hard part. Behavior modification is often common sense, but you need someone to guide you.”
Though some are looking for a “magic-wand” fix — wave the wand and make it better — she finds that most clients are sincerely concerned, and turn to her because their pet’s problem behavior and affects family life. Another thing she wants to know is how committed the family is to the dog. “When we make a plan, I ask them, ‘Is this realistic? What’s going to work for you and your family?’” says Weber. “I want the family to be happy with the dog, and I want the dog to be happy in the home.”
Only the Finest
In the high-maintenance world of canine conformation and performance sports, it’s not unusual for owners to hire inhome pet professionals. But a dog doesn’t have to be a beribboned winner to inspire special treatment.
Nail trimming or buffing is just one of the popular services offered by Beverly Hills groomer Steve Ogden, who owns The Spa Dog. He says that people who are stressed about cutting their dog’s nails inadvertently create stress in the dog, too, making for an unpleasant experience all around. Assisted by his Chihuahua, Golly Gee, he helps the client’s dog relax in the grooming truck, then methodically trims one nail at a time, offering a treat in exchange for each successful trim.
“I’m more about the relationship with the dog and the relationship with the client,” says Ogden, “Your energy has to be centered — LA is stressful. If you’re calm and centered and focused on what you’re doing, the dog will calm down.”
Typically “Hollywood,” some dogs put on an Oscar-quality performance when their people are present, but as soon as they get into the grooming truck, they’re ready for hair and makeup, so to speak. And if they’re still acting like little divas, Golly Gee sets them straight. “She barks if they hesitate to get into the van or the bath,” says Ogden. “Every dog needs a job, and she makes my job so much more fun. Clients love her.”
His client roster reads like a page out of People magazine: Christina Aguilera, Nicole Richie, Candice Bergen and Jaclyn Smith, among others. But Ogden says you don’t have to be a celebrity to use his services. He believes groomers are the first line of defense in preventative health care. Many times, people are not aware of their dog’s hot spot or a foxtail between their pads until Ogden points it out. He says clients appreciate having help in watching out for their pet.
Mobile animal masseuse Kerran Ascoli also addresses dogs’ physical and mental quality of life. Owner of Spirit Animal Massage in Rhode Island, she often travels to southern Massachusetts and eastern Connecticut for her clients. When she began studying massage and Reiki energy healing, she practiced on her Katrina rescue, a Shepherd/Chow mix named Cocoa. After Cocoa succumbed to cancer earlier this year, Ascoli rescued another dog, a three-legged Shepherd/ Corgi mix she named Sammie. Massage and Reiki have been especially helpful in keeping Sammie in balance.
Ascoli started her mobile massage service because she finds that animals are more comfortable in their own surroundings. Instead of using a massage table, she encourages the dog to relax on the floor. If the dog prefers to stand rather than lie down, she will accommodate that.
Scooby, a 13-year-old Golden Retriever with hip dysplasia and arthritis, is one of her regular clients. Unlike those who think canine massage is frivolous, Scooby’s owner recognizes that Ascoli’s work has all the benefits of human massage.
“I see him once a week. Now he can walk better, he’s less stiff and it’s a better quality of life for him,” said Ascoli.
While most people think of a pooperscooper service as a convenience, Dirty Work owner Cara Brown of Atlanta says she and her staff have also alerted clients to their dog’s need for medical attention.
“A few years ago, we found fresh blood in a dog’s stool,” says Brown. “Blood is one of those things you don’t mess around with. The client took the dog to the vet right away. Luckily, it was just some sort of tear in the lining of the intestines. But they may not have known about it if we hadn’t come over.”
On other visits, Brown and her staff have been told that the dog has swallowed something — anything from a diamond ring to money — and asked to keep an eye out to make sure it passes. “One dog swallowed a stuffed toy and when it came out, it looked like a face on the poop,” says Brown with a chuckle.
As one who lives with three rescued mixed-breeds, Brown understands that her employees bond with her clients and their dogs. In order to facilitate that relationship, each scooper has a regular client roster. Dirty Work attends to residential and commercial properties, including assisted-living facilities where elderly owners can’t pick up after their dogs. Most clients receive weekly visits, although occasionally, young mothers whose toddlers who have developed a fascination with poop request more frequent service.
There When You Need Them
Opening your home to a pet professional can be difficult, as they see both you and your pets at your most personal. But in addition to providing a convenient product or service, they tend to bond with the family and can provide much-needed emotional and social support.
“It is about trust,” says Ogden. “People and their dogs have a very intimate relationship, and I’m right in the middle of it.”
Perhaps that trust is most needed toward the end of a beloved pet’s life, when those who don’t understand that bond often underestimate the pain involved in caring for a sick or dying pet.
The complications of modern life help us appreciate the simplicity of canine companionship. Our dogs are always there for us, whether we come home late from work or are distracted by other responsibilities. An in-home pet professional can afford us more quality time with our cherished pets and in some cases, provide that extra care and attention that our dogs so generously share with us.