We don’t ask for much.
For starters, we want you to have the brains of Einstein, the compassion of Mother Teresa and the patience of Job.
In terms of medical skills, we’d like you to possess the sleuthing abilities of television’s Dr. House, the empathy of Dr. Dolittle and the bedside manner of Marcus Welby, MD (but not be so ancient that you remember that kindly TV doctor).
While we appreciate old-school wisdom, charm and values, we don’t want our dog’s doctor to be behind the times. Instead, he—or far more likely these days, she—should be a fairly recent graduate of a respected veterinary school, possess a search-engine-like ability to stay on top of all the latest medical developments and technology, and constantly be attending seminars, preferably without ever leaving the office.
As for those offices, we’d like them to have the accessibility of a ’round-the-clock convenience mart, the cleanliness of an operating room, the aroma of a gentle spring rain and the affordability of a dollar store. In your waiting room, we’d prefer not to wait.
We appreciate communication skills (including the all-important ability to close one’s mouth and listen). We want you to explain things clearly and simply, and lay out options—all while taking your time, with our dog and with us, so we don’t feel like we’re being rushed through an assembly line.
We want you to have confidence, but not such an excessive amount that you don’t seek input from others. We want you to admit when an educated guess is an educated guess, and refrain from predicting the unpredictable. Don’t give our dog needless and expensive tests, or vaccinate them unnecessarily. Don’t encourage us to prolong their lives at all costs. Don’t look at us with dollar signs in your eyes, even though we are the source of your income.
We want to be comfortable in your presence, and our dogs to be, too. We want to like you, and trust you. You should like us too, and be absolutely bonkers about our dog. You should be genuinely thrilled—don’t even try to fake it—every time you see him or her.
Validate, if you would, our parking, our dogs and us.
Remember our dog’s name, and ours, and be there for us through all the ups and downs, all the joy and heartache, right up to the end, maybe most importantly at the end.
At that time, we want you to treat our dogs, and us, as we’d hope you have all along the way: honestly, compassionately, straightforwardly and with dignity.
On second thought, we ask for a lot.
Our strong emotional attachments to our dogs lead us to have some pretty high standards—and go to some pretty great lengths—when it comes to choosing a veterinarian. For most of us, the nearest one won’t do. A competent one isn’t enough. We want the vet of our dreams.
As a nation, we’ve grown more dog crazy, and more dog savvy; on the road to becoming better-informed dog owners, we’ve also become more demanding ones.
Given all those factors, it’s understandable that we have such great expectations of veterinarians. But those high hopes are also an indication of continuing public faith in the profession. Part of the reason we’re willing to invest time and research in seeking Dr. Right is that we’re pretty sure he or she is out there—findable, accessible and maybe even affordable.
The day may come, if it hasn’t already, when our high regard for veterinarians—our view of them as altruistic sorts, on our side and not solely after money—starts to fade, just as it has over the years for lawyers, politicians and (though less drastically) doctors.
Medical care for our dogs is becoming more like the human system, which many might argue is no model at all, what with its exorbitant costs, its overly comfy relationship with pharmaceutical companies and all the corporate ordered protocols aimed at getting the most money out of ailing humans in the least time.
As with the human system, veterinary offices are becoming increasingly corporate. That tends to lead to more rushed and impersonal treatment; longer waits; shorter visits; and doctors who are prone (or ordered from above) to sell you and your dog on every imaginable diagnostic test, vaccination, medication, surgery or treatment.